GD HUMAN CAPITAL is looking for a Service Desk Analyst fluent in DUTCH or ITALIAN for a telecommunications multinational company.
The primary Service Desk Analyst role is that of providing first level support through taking calls and handling the resulting incidents using the incident management process, in line with Service Desk objectives.
•Answers calls and Emails from customers in regards to technical queries and incidents.
•Creates and follows up on communication plan agreed with customer during ticket creation.
•Liaises with OLOs in terms of ticket creations, follow-up and chasing of updates.
•Provides a reactive and proactive service to customer reported incidents.
•Builds up and manages customer relationship.
•Liaises with internal departments for problem solution.
•Ensures records of work carried out are maintained accurately and on time. •Manages own workload (ticket queue) effectively.
UBICACIÓN DE LA
Al menos 1 año
•Ideally has a previous experience in Telco / Helpdesk environment.
•Educated on an IT technical apprenticeship (lower level).
•Good knowledge of MS Office products (Excel, Word, Outlook).
•Good knowledge of how to handle Internet based applications. •Fluent in DUTCH AND ENGLISH or in ITALIAN AND ENGLISH.